Orders and Returns

How Do I Place An Order?

The simplest way to place an order is via our website, however, you can also place orders over the phone.

Do I Need An Account To Place An Order?

No, you don’t need to create an account to place an order and you can checkout on the website as a guest. You can check the status of your order using our Order Tracking page and entering your order ID.

Who Should I Contact If I Have Any Queries?

Either pick up the phone or drop us an email if you have any queries or concerns – we are happy to help! 

How Can I Cancel Or Change My Order?

The best way is to give us a call and we’ll be able to address the issues straight away. If you would prefer, you can also send us an email and we’ll resolve things as soon as we can.

How Do I Track My Order?

You can do this on the site under Order Tracking or in your account.

How Can I Return A Product?

If you need to return an order, please package it securely and post it back to us – our address can be found on the contact page. Please inform us of your order ID somewhere inside the package. We cannot be liable for anything lost or damaged in transit back to us, so please consider insuring return parcels. 

What Payment Methods Are Accepted?

We currently accept credit and debit card payments or PayPal via the website. If you wish, you can also make BACS bank transfers, but we do not accept cheques or cash on delivery. 

Is Buying Online Safe?

Yes! We have gone to great lengths to ensure our eCommerce website is 100% secure and fully encrypted to give you complete peace of mind.